In the past few months many of you have commented and asked questions via email on topics that I don't have tutorials for. This has helped me to see what your needs are, and am working on writing up repair tutorials for some common PC issues. But in some cases your emails and comments pointed to some more specific problems which led me to think that it's almost impossible to anticipate problems and have ready made repair guides.
So, for this reason I think it would be best to start doing Help Desk Coupon approach, where you purchase a Diagnostics Coupon and email me a description of you PC/laptop problem, and I work on finding the cause of your PC problem and suggest a solution. In most cases the diagnostics process is the most difficult and time-consuming part of the repair. Once you know the problem, it's easy to solve it with the right guidance.
In some cases where the problem is more difficult to solve (or you don't want to bother doing it yourself), you may need to get a Remote Repair Coupon. This is basically an equivalent of taking your computer in for repair, with that difference that you won't take it off your desk but I will work on it remotely. In order to be able to access to your computer, you will need to install TeamViewer, a free application that allows repair technicians to access the system over a working internet connection. This Remote Repair is only for software issues of course, so please don't expect me to upgrade RAM or replace a power supply unit over the internet. The bottom line is that about 90% are actually software issues so after the Diagnosis, if you don't want to waste time with the repair, you go ahead with the Remote Repair Coupon and I do the work for you.
The benefit is obvious: you don't get to drag your PC to a repair center (saves you time and money), you don't get to wait for days and days to get a call telling you you need to wait some more (saves you frustration), and in most cases, I'll work on your PC while you're asleep so you may wake up to a perfectly working PC.
Buy a Diagnosis Coupon
Buy a Remote Repair Coupon
Disclaimer and legal issues
By purchasing the coupons, you confirm that you have read and agree with the following:
Purchasing the coupons is not a guarantee that your PC will be repaired at a blink of an eye. In some cases it takes a hands-on approach which can only be done by taking the PC to a repair center. Please understand that while I will do my best to find a solution for your PC and/or repair it according to the procedures specified in CompTIA's Certified Repair Technician certification program, I do not take any legal responsibility of any kind, be it loss of data, loss of workdays, missed deadlines, failure to offer a working solution/repair or any other issue that may arise. You are responsible for the integrity of your data and the system integrity so please take the time to do the due diligence in performing a backup of your important documents and settings.
I offer no guarantees other than that I will take the time to take a look at your PC and offer a solution or repair it remotely.
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